Oknow Terms of Use for Clients

Version dated [publication date].

1. Definitions

1.1. Oknow is a service for finding specialists and booking services. Clients can use the Oknow Client app and web pages accessed through personal links.

1.2. Owner means [Owner's full name], an individual and citizen of the Republic of Kazakhstan who holds the rights to Oknow.

1.3. Client means you: a person who uses Oknow Client or Oknow web pages to choose a service, make a booking or wait for a free slot.

1.4. Specialist means a person who offers and provides services: an individual, an individual entrepreneur or a limited liability partnership. The Specialist's name or business name appears on their page.

1.5. Booking means a confirmed time for your visit to a Specialist to receive the selected service.

1.6. Request means a request to a Specialist to agree on a Booking. A Request requires the Specialist's response and does not reserve a time.

1.7. Hold means a temporary hold on the selected time for 10 minutes while you complete a Booking. The price is fixed when the Hold begins.

1.8. Slot means a Specialist's free time offered for booking, including as a "flash slot".

1.9. Slot discount means a discount for a specific Slot, available through the relevant link or offer until it expires.

1.10. Personal link means an Oknow link for booking with a Specialist, choosing another time, joining a waitlist, consenting to offers or opting out of them. The available functions depend on the link's purpose.

2. Subject Matter and Acceptance of the Terms

2.1. These Terms form a user agreement and the Owner's public offer under Article 395 of the Civil Code of the Republic of Kazakhstan.

2.2. The Owner grants you the right to use Oknow Client and Oknow web pages free of charge to find Specialists, make bookings, choose flash slots and use the waitlist.

2.3. You accept the Terms when you tap "Continue" while signing in to Oknow or make a booking through a Personal link. Read the Terms before taking this action.

2.4. Acceptance of the Terms applies to your use of Oknow. Section 4 describes the relationship concerning the provision of and payment for the Specialist's services.

2.5. Persons aged 18 or over may use Oknow (subject to legal review). A parent or legal representative may book for a child using their own account and phone number. No data about the child is collected beyond the name in the Booking.

3. Account and Access

3.1. You can sign in through Apple, Google or email. Email sign-in uses a single-use six-digit code valid for 10 minutes. There is no password or SMS code sign-in.

3.2. Before your first booking in the app, you must enter your phone number in your profile. The number is not verified by a code. A match with a number in the Specialist's database does not by itself confirm that the number belongs to you.

3.3. You are responsible for access to your account email and for keeping sign-in codes secure. Do not share codes with others.

3.4. When you sign in through Apple or Google, data from the selected account is used. Apple may provide a hidden relay email address.

3.5. You can book through a Specialist's Personal link without an account under section 5.

4. Oknow's Role and Payments

4.1. Oknow provides tools to choose a time, make Bookings and Requests, receive notifications and use the waitlist.

4.2. The Specialist provides the service. The contract for that service is between you and the Specialist. Oknow does not provide Specialists' services and is not responsible for their quality. You must address questions about the service with the relevant Specialist.

4.3. You pay the Specialist directly. Oknow does not accept payment for their services or take part in payments between you and the Specialist. Oknow charges no commission on Bookings.

4.4. The current version has no cancellation penalties or advance payments.

5. Making a Booking

5.1. When you select a time, a Hold is placed under clause 1.7. The fixed price is shown before you complete the Booking. A Hold does not replace a confirmed Booking.

5.2. The Booking is confirmed immediately, or a Request is created if you have not visited this Specialist before or if the Specialist confirms bookings manually.

5.3. The Specialist must respond to the Request within one hour by confirming it, suggesting another time or declining it. Confirmation creates a Booking. You can select the suggested alternative time separately.

5.4. If there is no response within one hour, the Request closes automatically and you receive a notification. The time is not reserved for you while the Request awaits a response.

5.5. When you book through a Personal link without an account, Oknow asks "Is this you?". If the details are yours, continue with the booking. If another person's number is shown, select "This is not my number" and enter your own name and phone number.

5.6. Before completing the booking, check the Specialist, service, time and final price.

6. Cancellation and Rescheduling

6.1. Free cancellation is available until the later of these two times: three hours before the visit starts or 30 minutes after the Booking is made. The exact deadline is shown in the Booking.

6.2. Cancellation remains available after that deadline but is marked as late. The Specialist can see your cancellation history. Clause 4.4 sets out the rules on penalties.

6.3. When you reschedule, the price for the new time is shown before you confirm the action. The previous Slot discount does not carry over. If the new time has its own offer, the price shown for it applies.

7. Flash Slots and Discounts

7.1. A Slot discount can only be used for the specified time through the relevant link or offer.

7.2. The offer expires no later than 30 minutes before the visit starts.

7.3. The final discounted price is shown before booking and is fixed when the Hold begins under section 5. Clause 6.3 applies to rescheduling.

8. Waitlist

8.1. You can submit a request on the waitlist for your preferred time. If it becomes available, you will receive one message.

8.2. Joining the waitlist does not create a confirmed Booking. To book the time that becomes available, make a Booking under section 5.

8.3. Section 11 explains how deleting your account affects the waitlist.

9. Notifications, Offers and Data

9.1. Service notifications are sent in connection with a Booking. They include confirmations, reminders one day and two hours before the visit, and cancellation and rescheduling messages. They do not require marketing consent. You cannot turn them off, but you can change the channel through which you receive them.

9.2. Offers from a specific Specialist are sent only with your consent to that Specialist. The presence of your data in their database does not constitute consent.

9.3. You give consent yourself through the Specialist's single-use Personal link, which is valid for 30 days. You select each channel separately: SMS from Oknow, personal messages from the specialist, and push notifications in Oknow Client. No boxes are preselected. The Specialist sends personal messages themselves through their own messaging app.

9.4. Offers contain the Specialist's free slots and flash slots, including discounted slots, or a reminder to repeat a service based on your visit history. No third-party advertising is sent.

9.5. Each Specialist may send no more than one message in seven days. All Oknow Specialists together may send no more than three messages per week to a phone number. Offers are not sent during 21:00–09:00 Astana time.

9.6. Each offer includes the Specialist's name, a Personal link for booking and a permanent "Stop offers" link.

9.7. You can opt out of offers:

• through the "Stop offers" link, for a specific Specialist or for all Specialists on the same page;
• by replying STOP to an SMS from Oknow, for all Oknow Specialists for that number;
• by replying "stop" to the Specialist in a messaging app. The Specialist must record the opt-out in your client record;
• through the "Withdraw" action in your Oknow Client profile.

9.8. Before the opt-out is applied, its scope is shown: one Specialist or all Specialists. New offers stop being generated immediately. Messages already sent are not recalled.

9.9. You can give consent again only through a new single-use consent link from that Specialist for the same phone number. The permanent opt-out link, the app and an emailed code cannot be used for this purpose.

9.10. Consent is linked to the phone number and the specific Specialist, rather than the account. It remains valid until withdrawn, but for no longer than 24 months without a visit to that Specialist. Offers then stop automatically.

9.11. Oknow marketing is off by default. You enable it separately through the "Oknow marketing" toggle in your profile. The channels are push notifications and your account email. SMS is not used.

9.12. Oknow marketing includes promotions, service news and collections of slots from different Specialists by city and category. Messages are not sent during 21:00–09:00 Astana time. Consent remains valid until withdrawn or until the account is deleted. Opting out through the profile toggle or the unsubscribe link in each email takes effect immediately. It does not change service notifications or consent given to Specialists.

9.13. The Owner is the owner and operator of account data and platform data and is responsible for data processing. The Specialist or salon is the owner and operator of their client database. Oknow processes it on their instructions.

9.14. Account and booking data is processed to perform the user agreement and on the basis of consent given by tapping "Continue". For bookings through a Personal link without an account, the grounds are consent given on the booking page and fulfilment of the booking. Consent and audit logs are kept to meet the duty to prove consent and to protect rights. Offers and marketing are based solely on consent.

9.15. Offers from the specialist use your name, phone number, history of visits to that Specialist, including dates, services and amounts, selected channels and consent log. The log records the date and time, text version and method of consent. For confirmation through a link, it also records the IP address and browser. Oknow marketing uses your email, push token, language, city and the categories you specify. Searches are used only with separate consent through "Use my searches".

9.16. When recipients are selected, about 15% of candidates are randomly assigned to a control group by default using a technical hash. They do not receive the offer on that occasion. There are no other consequences. Assessing whether a repeat service is due based on visit history has no legal effects for the Client.

9.17. Servers, databases and encrypted backups are located in Kazakhstan. Client phone numbers in the databases are encrypted. Salon staff see a masked number. Only the business owner can access the full number. In records and logs, phone numbers are stored only in masked form, for example +7 7 * 12 34. Database access and exports are recorded in the audit log.

9.18. Oknow does not use one Specialist's database for other Specialists or for its own marketing. It does not sell or transfer that database. The following data recipients are used for sign-in and messaging:

• Google and Apple in the USA receive the identifier, email and name on first sign-in if you choose the relevant sign-in method;
• Expo Push, Google FCM and Apple APNs in the USA receive the push token, notification text and language if you enable push notifications;
• [email provider name] in the USA receives the email address and email text for sign-in codes, service emails and, with consent, marketing emails;
• [SMS provider name] in Kazakhstan receives the phone number and SMS text for booking notifications and offers sent with consent.

9.19. Web pages use only technically necessary cookies for sign-in and language. There are no advertising or analytics cookies, pixels, advertising trackers or third-party analytics. You can disable cookies in your browser, but sign-in on web pages may stop working.

9.20. In the event of an incident, the Owner notifies the authorised body and affected persons within the periods required by the laws of the Republic of Kazakhstan. Affected persons receive notifications in the app, by email or by SMS. Specialists are notified no later than one business day after discovery of an incident affecting their database.

10. Rules of Conduct

10.1. Provide only your own phone number. If a Personal link shows another person's details, follow clause 5.5.

10.2. Keep sign-in codes and email access secure under section 3.

10.3. If your plans change, cancel or reschedule the Booking under section 6.

11. Account Deletion and Retention Periods

11.1. Before deleting your account, you can download your data through "Download my data".

11.2. Deletion is confirmed by a code sent to your account email. After confirmation, you are signed out on all devices.

11.3. Subscriptions, the waitlist and favourites are deleted immediately and permanently. Upcoming Bookings are cancelled, and Specialists receive notifications. These items are not restored if you recover your account.

11.4. You can recover your account within 30 days using the same sign-in method. Your profile, visit history and consents are restored.

11.5. After 30 days, the account is permanently deleted. Visits remain in Specialists' databases without your name or phone number to keep records of services provided.

11.6. Account data is retained while the account is active, including the recovery period. Search history is retained for 14 days. The text of sent messages is retained for 90 days.

11.7. The audit log is retained for three years. The consent log is retained for the full duration of consent and for three years after withdrawal to prove consent. Backups are created daily and retained for seven days. Deleted data is removed from backups during rotation within seven days.

11.8. You may request access to your data, a copy, correction, deletion or withdrawal of consent. You may also object to a decision made solely by automated means. Submit your request through the available app functions or to support@oknow.online. Include your name, contact details for a reply and the substance of your request.

11.9. For account requests, identity is verified by a code sent to the account email. For a phone number without an account, identity is verified through a Personal link sent by SMS to that number or through confirmation with the Specialist during a visit.

11.10. A response is provided within 15 business days. An objection to an automated decision is considered within three business days. Processing based on withdrawn consent stops within 15 business days. Section 9 governs when offers and marketing stop.

11.11. If Oknow receives a request from a client in a Specialist's database, the service fulfils it as the processing party across all databases. Specialists are notified of the deletion without disclosure of the reasons.

12. Liability

12.1. Section 4 determines responsibility for services and payments. Section 3 sets out the Client's duties concerning account access and provision of a phone number.

12.2. The limit on Oknow's liability is: [amount — for legal counsel] (subject to legal review).

13. Changes to the Terms

13.1. The Owner notifies you of changes in the app and by email at least 14 days before they take effect. Corrections that do not adversely affect the user's position apply from the publication date.

13.2. Each new version states its date and effective date. Previous versions are retained and provided on request.

13.3. If you disagree, you can delete your account before the changes take effect. Continued use of Oknow after that date means acceptance of the new version.

13.4. Changes to the Terms do not change consents to offers from Specialists or Oknow marketing. A new version of the consent text requires new consent.

14. Governing Law and Disputes

14.1. The laws of the Republic of Kazakhstan govern these Terms and the relationship arising from the use of Oknow.

14.2. For questions about using Oknow and for disputes, contact support@oknow.online. A response to a dispute submission is provided within 15 business days.

14.3. Disputes are resolved under the laws of the Republic of Kazakhstan.

14.4. For personal data matters, you may contact the authorised body for personal data protection [name as of the version date] or a court.

15. Contact Details

15.1. Owner and rights holder of Oknow: [Owner's full name], an individual and citizen of the Republic of Kazakhstan. Individual Identification Number: [Individual Identification Number].

15.2. Correspondence address: [correspondence address].

15.3. Support and personal data enquiries: support@oknow.online.